My first introduction into the automotive industry actually began as a lot attendant, five years ago at a local dealership. Fast forward to a year later, I entered the world of sales and became a sales specialist and then eventually an assistant sales manager. Now I'm here with Genesis Downtown. I am very fortunate to be a part of a well-gelled team where everyone pushes each other to be the best best version of themselves. Grateful for the amazing people I have met in my professional journey, I would like to give back to the community through my exceptional service. My love for the brand has brought me here, and it grows bigger every passing day. I look forward to showing you why and share my passion and enthusiasm for Genesis.
Over 15 years of customer service experience, I have gained to understand and professionally deliver clients’ needs. Furthermore, my education in Automotive Service Technician have benefited my knowledge in automobile to further assist clients better. I have always loved automobiles, where I have decided to turn my passion into a career. I want to introduce the Genesis brand, the standard of luxury automobile, I will do my best to deliver the utmost customer satisfaction.
I’ve been in the auto industry since early 2013 and I have worked with customers on the retail level all before my graduation. I find that one of my passions in life is seeing the satisfied faces of those customers I’ve assisted after all my efforts, and I’d say that’s the best reward ever! Having the opportunity to carry this passion of mine combining with a brand that I strongly believe in, in terms of its potentials, quality, and value, I am certain you’ll end up loving Genesis just as I have.
The term ‘Automotive Enthusiast’ best describes myself, as my passion for automobiles has been present through my personal and professional journey. Being a graduate of The Motive Power Technician program and an array of Automotive Business programs, I have gained plenty of knowledge in the Sales and Service departments. The Genesis Brand strives to create the finest automobiles which embody desirable and sophisticated characteristics. It is a great honor to represent the Genesis Brand as an Experience Manager and provide exceptional service to all of the lovely customers which I get the pleasure to interact with.
From a young age, I’ve had a love for cars, from their mechanics to design and overall performance. This passion has been a driving force in my life. I started in the automotive industry as a lot attendant working my way into a sales position while completing my BBA. I’ve been incredibly lucky to turn my passion into a fulfilling career. I'm on a mission to make a positive impact in the automotive industry, ensuring that every vehicle is not just reliable but also perfectly suited to the evolving needs of each unique driver. It's an absolute honor to represent Genesis, and my goal is to provide each guest I meet with a truly phenomenal experience.
My commitment to connecting with guests and providing a "WOW" experience for them can be considered my forte. Creating lifetime guests has been my steadfast focus throughout my career in the Service industry which spans 10+ years. I am now proud to support a dynamic and forward thinking Genesis team, as we strive to provide an unparalleled guest experience that matches and exceeds the luxury of the Genesis brand.
My journey in the automotive business began in Korea. It has been highlighted with over 10 years of experience in European luxury vehicle brands such as Audi, BMW, and Lamborghini. Prior to my career now, I am a graduate of the Korea Military Academy, serving the Republic of Korea Army. I have learned that the key to exceptional customer service is earned through long term relations with my clients, and ultimately finding the right Genesis vehicle through extensive product knowledge.